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Privacy Policy

How Careivo collects, uses and protects your information.

Last updated: August 1, 2026

Careivo ("we," "us," "our") operates Careivo.shop and any related mobile experiences (together, the "Service"). This Privacy Policy explains what information we collect when you browse or shop with us, how we use it, and the choices you have. By using Careivo.shop, you agree to the collection and use of information as described here.

1. Information We Collect

We collect information that you provide directly, information gathered automatically as you use our site, and information from third parties who help us operate the Service.

  • Account & order details: name, phone number, email address, delivery address, and order history.
  • Payment information: we do not store full card numbers — payments are processed by our licensed payment partners (see Section 5).
  • Device & usage data: IP address, browser type, pages viewed, and approximate location, collected automatically via cookies and similar technologies.
  • Communications: messages you send us through the contact form, email, live chat, or phone, including call recordings used for quality and training purposes where disclosed.
  • Warranty & service records: IMEI/serial numbers and repair history when you register a product or request support.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders, including payment confirmation and shipment tracking.
  • Provide customer support, handle warranty claims, and manage returns or replacements.
  • Send order confirmations, delivery updates, and — only if you opt in — promotional offers and newsletters.
  • Improve our website, product catalog, and shopping experience through aggregated analytics.
  • Detect and prevent fraud, abuse, or violations of our Terms & Conditions.
  • Comply with applicable tax, consumer-protection, and other legal obligations in Bangladesh.
We never sell your personal information to third parties for their own marketing purposes.

3. Sharing Your Information

We share information only where necessary to run the Service:

  • Delivery partners (courier services) — to fulfil and deliver your order.
  • Payment processors (card networks, bKash, Nagad and similar mobile financial services) — to complete transactions securely.
  • Service providers who host our website, send transactional emails/SMS, or provide customer-support tooling, under confidentiality obligations.
  • Authorities — where required by law, court order, or to protect the rights, property, or safety of Careivo, our customers, or the public.

4. Cookies & Tracking Technologies

Careivo.shop uses cookies and similar technologies to keep you signed in, remember your cart, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features, such as saved carts or wishlists.

5. Payment Security

All online payments are processed through PCI-DSS compliant payment gateways and licensed mobile financial service providers. Careivo does not store your full card number, CVV, or mobile banking PIN on our servers.

6. Data Retention

We retain order and warranty records for as long as needed to provide after-sales support and to meet our accounting and legal obligations, typically for the duration of the product's warranty period plus applicable statutory limits. Marketing data is retained until you unsubscribe or request deletion.

7. Your Rights & Choices

You may request to access, correct, or delete the personal information we hold about you, and you can opt out of marketing emails and SMS at any time using the unsubscribe link or by contacting us directly. We will respond to verified requests within a reasonable timeframe.

8. Children's Privacy

Careivo.shop is intended for users who are 18 years of age or older, or who are shopping with the involvement of a parent or guardian. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent version. Continued use of Careivo.shop after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, reach us at:

  • Email: business@careivo.shop
  • Phone: +880 1234-567890
  • Address: House 12, Road 5, Dhanmondi, Dhaka 1209, Bangladesh