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Return & Refund Policy

Straightforward rules for replacements, returns and warranty claims.

Last updated: August 1, 2026

Overview

We want you to be genuinely happy with what you buy from Careivo. If something isn't right, our 7-day replacement window and manufacturer warranty support are designed to sort it out quickly and fairly.

CategoryReturn WindowCondition Required
Smartphones7 days from deliveryUnused, original packaging, all accessories included
Laptops7 days from deliveryUnused, no visible wear, original packaging & seals intact
Accessories7 days from deliveryUnopened / unused, original packaging
Smartwatches7 days from deliveryUnused, original packaging & seals intact

Return Eligibility

To be eligible for a return or replacement, your item must meet the following conditions:

  • Request made within 7 calendar days of the delivery date.
  • Product is unused, undamaged, and in its original condition with all tags, accessories, manuals, and packaging.
  • Proof of purchase (order ID or invoice) is provided.
  • The product is not on our non-returnable list (see below).

Non-Returnable Items

For hygiene and security reasons, the following cannot be returned unless defective on arrival:

  • Earphones, earbuds and other in-ear accessories once the seal is opened.
  • Products with a removed or damaged IMEI/serial number label.
  • Items showing signs of physical damage, liquid damage, or unauthorized repair after delivery.
  • Digital gift cards and promotional/bundled free items.

How to Request a Return

Requesting a return takes three simple steps:

  • 1. Contact us — email business@careivo.shop or call +880 1234-567890 with your order ID and reason for return.
  • 2. Get approval — our support team reviews your request and issues a return authorization, usually within 24 hours.
  • 3. Ship it back — pack the item securely with all original contents; our courier partner will collect it, or you may drop it at our Dhanmondi showroom.

Refund Timeline

Once we receive and inspect the returned item, we will notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method (card, mobile financial service, or bank transfer). Cash-on-delivery orders are refunded via bank transfer or mobile financial service.

A small delivery/collection fee may apply for returns made for reasons other than a defect or our error — this will always be communicated before your return is finalized.

Warranty Support

Beyond the 7-day window, all smartphones and laptops purchased from Careivo.shop carry the manufacturer's official warranty (typically 12 months, as stated on the product page). Warranty claims are handled through the manufacturer's authorized service centers, and our support team will guide you through the process. Warranty covers manufacturing defects only and excludes:

  • Physical or liquid damage
  • Damage from unauthorized repair or modification
  • Normal wear and tear, including battery degradation over time
  • Software issues caused by third-party apps or unauthorized firmware

Exchanges

If you'd prefer a different color, storage size, or model rather than a refund, let us know when requesting your return — we're happy to arrange an exchange, subject to stock availability and any price difference.

Damaged, Defective, or Wrong Item Received

If your order arrives damaged, defective out of the box, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund, including any delivery charges — no return shipping cost to you in these cases.

Contact

Our support team is ready to help with any return, refund or warranty question:

  • Email: business@careivo.shop
  • Phone: +880 1234-567890
  • Showroom: House 12, Road 5, Dhanmondi, Dhaka 1209, Bangladesh